Sites cannot contain words «taobao», «tmall», «yahoo», «alibaba», «hitao», «koubei», «etao», «alipay», «tao», «1688» in domain and fixed area of address bar according to Taobao policy. It is also forbidden to declare official partnership with Taobao on websites.

If your domain contains the word “Taobao” or you have declared that you are an official Taobao partner, please change it. Your permission for Taobao API access will be withdrawn if you have not changed it yet.

Click on the link for more detailshttps://open.taobao.com/doc.htm?docId=1028&docType=1#s1

Registration forms

For buying OT Box/API Key and starting to work with us, it’s necessary to fill in a registration for and send it us to this e-mail info@otcommerce.com.

We have two variants of registration forms – private and company. You can download a registration form здесь.

Contract Offer and the annex to the Contract

Pay attention, all our products and services are provided on Contract offer. Signing official documents for purchasing OT Box/OT API Key is not required. Payment for chosen product means the entry into force of the treaty.

Contract offer.

Rules for the provision of SLA services..

Application 1: Acceptance certificate (form).

Application 2: License fee calculation Certificate (form).

Application 3: Report of SLA services rendered (form).

Refund policy for OT Box / API Key / Modules

A refund of the cost of the OT Box / OT Key / Module may be requested within 14 calendar days from the date of the first payment. In the event of a refund, OpenTrade Commerce will retain 20% of the cost of the OT Box / OT Key / Module as a transaction service fee. After 14 calendar days from the date of the first payment, the cost of the OT Box / OT Key / Module is non-refundable.

Payments for services actually provided are non-refundable. Such services include service fees charged based on the actual volume of service usage, Responsible Hosting for a service period that has already commenced, completed work related to the integration of logistics services and payment systems, White Label services, and other additional services actually provided.

If the terms of use of the OT Box / OT Key / Module provide for a minimum service fee for a billing period (month), from the beginning of the relevant billing period the Client is required to pay service fees of at least the specified minimum amount, regardless of the actual volume of service usage during that period.

If the Client discontinues the use of the OT Box / OT Key / Module or requests a refund of the unused prepaid balance, OpenTrade Commerce is entitled to deduct from the prepaid amount any service fees actually accrued, as well as the applicable minimum service fee for the current billing period (month) if that billing period has already commenced.

Any unused prepaid service fee balance remaining after the above deductions shall be refunded to the Client in accordance with the terms of the Agreement.

Activate/unfreeze OT Box/API Key

You can freeze your website if you need to stop using it for some reason. You need to contact OT managers in your Telegram chat.

You don’t pay service payment when your site is frozen. To activate OT Box/OT Key, you need to pay outstanding service fees.